Returns

Whilst we hope that you will really enjoy your pots, for a number of reasons things may not work out. 

Please read through the different reasons for a return, and follow the returns process given. If you just send the pot to the kilns there probably won't be anyone there to receive it, and if we don't receive it then we won't be able to issue a refund.

It's just not for me - I've changed my mind

If, within 14 days of receiving your order, you find that you've changed your mind over your purchase, then you are free to return it, no questions asked.

Please contact us within the 14 days to request a return. We will then issue a returns form (RMA), with details of where to return the item(s). These need to be received by us within 14 days of receiving the RMA. It is your responsibility to ensure that they arrive within that time, and in an undamaged, "as sold" condition; you also need to pay for the cost of packaging and shipping the item(s) back to us. You may wish to consider shipping using a tracked service, and sufficient compensation for loss or damage in transit. Once the item has been received, we will issue a refund within 14 days.

It arrived with a fault or was damaged in transit

If your purchase was damaged in transit, or was found on arrival to have a fault, e.g. it doesn't match the description on the web site, or has defects not described on the web site, or is not fit for purpose, then you are eligible for a refund.

Please contact us within 30 days of the date you received it to request a return. We will then issue a returns form (RMA), with details of where to return the item(s). These need to be received by us within 14 days of receiving the RMA. It is your responsibility to ensure that they arrive within that time, and in an undamaged, "as received" condition. You may wish to consider shipping using a tracked service, and sufficient compensation for loss or damage in transit.

On receipt we will inspect the item(s), and if found to be at fault we will issue a refund within 14 days, including reasonable costs for your return postage.

It has developed a fault at a later date

If you find the item develops a fault at a later date, and wish to obtain a refund, then please contact us with a description of the problem (preferably with photos). If agreed that it could be a fault, we will then issue a returns form (RMA), with details of where to return the item(s). These need to be received by us within 14 days of receiving the RMA. It is your responsibility to ensure that they arrive within that time, and in an undamaged condition. You may wish to consider shipping using a tracked service, and sufficient compensation for loss or damage in transit. On receipt we will inspect the item(s), and if found to be faulty we will issue a refund within 14 days, including reasonable costs for your return postage.

This does not cover normal wear and tear, such as chips or cracks to the piece, glazes crazing or developing cutlery marking, pieces changing colour due to exposure to water, food or drink, or pieces breaking through being dropped or subjected to excessive thermal shock. If the fault develops after 30 days, we reserve the right to reduce the refund pro rata over 6 years to reflect the length of time that you have benefited from use of the item. If the fault develops after 6 months, it is your responsibility to prove that the item was faulty when sold.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.